11/21/2023 0 Comments Blue valley rec basketballI took my son to get some practice in as he plays on a number of basketball teams where we live and loves the game. Unfortunate in my experience the employees working the gym not the folks at the desk are unprofessional and lack respect and should be ashamed.I was visiting the location on vacation with my family as I have family in town. Let me start with this, beautiful, modern facility thats much better than facilities in the towns/cities here in New York where I live. They did not care about what I had to say. They did not care about my rights to get the service for what I paid. later, as I exercise on the machine with headphones on, police showed up, threatened me that they will handcuff me unless I stop utilizing the elliptical machine and leave the premises on my own. construction and my annual fees pay for the exercise!!! 20 min. I stayed to exercise, as I always did in the past since the building opened few years ago, minding my own business. Few minutes later, supervisor Amanda Johns told me to leave the premises or she will call police. I entered the gym floor solo, just me, while the other party waited at the entrance, and I started to exercise. As a paid customer, when I got emotional about these surprises at the 2nd visit in particular and listed the reasons above, age change and paid customer, they did not like me speaking up. I was told at the door that it occurs 12-2 but their website says 12:30-1:30, and second time, I learned they have increased the minimum age requirement for youth entering the 2nd floor, so only 1/2 of the group could utilize the machines. First, it was the middle of the day disinfection. distance and suggested to wear a mask when moving about. They did not offer any rules at the door except for the sign outside reminding one to wash hands frequently, keep 6 ft. Since Yelp said they are open, I showed up twice with other gym members and got told do NOT enter. Yet, they resumed earning the fees collected. Outrageous customer service!!! Neither were the reopening date or new Covid-19 rules communicated to the patrons as their website indicates they would and should.
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